System Analyst

Team: Finance

Position Details

  • Priority Deadline: August 22, 2023
  • Reports To: Assistant Director of Grants Management & Compliance and Sr. Salesforce Analyst
  • Status: Full time position
  • Location: Remote with Occasional In-Person Meetings
  • Compensation: $75,000 - $87,000

Position Summary

The System Analyst will join NEO’s growing central operations and play an integral role in NEO’s Salesforce Team.  This role will support the Assistant Director of Grants Management & Compliance and Sr. Salesforce Analyst. The ideal candidate should have strong knowledge of Salesforce NPSP as a certified Salesforce administrator. The candidate should have strong project management skills and should be flexible and capable of multitasking. This position will work closely with the Operation Department and various program departments. This position is overtime-exempt.

Key Job Functions

  • Serve as a member of NEO’s Salesforce Team and actively participate in NEO’s Salesforce initiatives.
  • Provide daily support for NEO’s Salesforce NPSP environment, including grantee and project portals (communities) and third-party applications.
  • Provide troubleshooting and address day-to-day Salesforce inquires.
  • Handle the Form Assembly templates and connectors for proposals and reports in the grantee portal, and troubleshoot related issues.
  • Update various Salesforce templates and support the mapping process, including Apsona.
  • Ensure the integrity of data through cyclical health checks.
  • Provide support for new & existing staff orientation and training to the Salesforce system.
  • Provide support to the Salesforce team in creating training materials.
  • Handle all basic administrative functions, including user account maintenance, reports and dashboards, workflows, and other routine tasks.
  • Support management with liaison functions for users, vendors, and development consultants.
  • Perform any related responsibilities and/or projects as assigned.


To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree required
  • com Admin (ADM201 and ADM211) certification strongly preferred
  • Two (2) to three (3) year’s-experience as a administrator
  • Knowledge and understanding of philanthropy, nonprofit, corporate social responsibility, or public service experience
  • Knowledge and understanding of the grant-making process
  • Experience with Salesforce NPSP, Communities, and Outbound Fund Module (OFM)
  • Experience with Salesforce third-party applications, including but not limited to Apsona, Form Assembly, and DocuSign
  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
  • Strong problem-solving skills
  • Previous experience in dynamic relationship management
  • Responsive and proactive working style
  • Strong verbal and written communication skills
  • Mission-driven and passionate about social justice and nonprofit work
  • Demonstrate an ability to communicate effectively at all levels of the organization
  • Strong understanding of best practices and functionality
  • Strong data management abilities
  • Comfortable working in multiple software and technology platforms


Compensation for this role will vary depending on the experience of the candidate. The salary range for this position is $75,000 – $87,000 per year. NEO provides generous benefits, which includes medical, dental, vision, life, long term disability, and pet insurance. We also administer FSA, Commuter benefit, and 401k retirement plans and have generous Paid Time Off and an Employee Assistance Program (EAP). Additionally, NEO provides resources for remote work office set up and an annual fund for professional development opportunities.

Vaccine Requirement

NEO follows CDC guidance regarding staying up to date with COVID-19 vaccinations and booters. Accordingly, and in order to ensure that the wellness and safety of our staff to the greatest extend possible, NEO requires the COVID-19 vaccination and boosters for all staff. Requests for medical and/or religious exemptions from the vaccination requirement will be considered on an individual basis.

Application Instructions


Please include a resume and cover letter for consideration. Applications submitted by August 22, 2023 will be considered. Only those whose applications are being considered will be contacted. No phone calls please.

NEO Philanthropy is committed to attracting, developing and retaining exceptional people, and to creating a work environment that is dynamic, rewarding and enables each of us to realize our potential. NEO Philanthropy’s work environment is safe and open to all employees and partners, respecting the full spectrum of race, color, religious creed, sex, gender identity, sexual orientation, national origin, political affiliation, ancestry, age, disability, genetic information, veteran status, and all other classifications protected by law in the locality and/or state in which you are working.


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